To assist you better, you can submit a claim through your account by following the steps below using the provided link: My Account Link

1. Enter your email address, and you will receive a One-Time Password (OTP) in your email inbox.
2. Enter the OTP to log in to your account.
3. Click on Raise a Claim to submit a claim.
4. Fill in all the required information.

Please review the available options under the "Request" section:

• Select "I haven’t received my device and I want to cancel it" if your order has not been shipped yet.
• Select "Warranty Request" if you need to repair or replace the device.
• Select "I have received my device and I want to return it" if you have received the product and want to return it within 10 days.

Add a detailed description of the issue and upload any required documents (maximum 100 MB).

How to provide the right proof

video below showing how to raise a claim step by step.