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How to track your order

Track your order

How to raise a claim

Raise a claim

How to track your claim

Track your claim

Contact Us

What is Revibe?

Where is Revibe present today?

Is Revibe a registered company?

About Revibe

How do I create a Revibe account?

I can't log in to my account

How do I change the email address linked to my account?

My Account

What does refurbished mean?

What are Revibe device conditions?

Are Revibe devices original?

Are Revibe devices waterproof?

Does Revibe products come in a box?

Do you offer chargers?

Product and Packaging

Why can't I connect to the Internet from my phone?

Why is my device locked?

I need help connecting my iPhone to my carrier

I see “Invalid SIM” or “No SIM” on my iPhone/iPad

How do I force restart my iPhone/iPad?

How do I change the keyboard language on my iPhone/iPad?

iPhone, iPad

Caring for your Galaxy Z Flip device

Why does my iPhone shut down or restart unexpectedly?

How do I enter my Access Point Name (APN) settings on Android?

Why does my Android shut down or restart unexpectedly?

My device doesn't turn on

Why does my battery drain so quickly?

My device's battery capacity is below 80%

Why isn't my battery charging?

How to restore a device to factory settings

How to set up your 'new' iPhone

My microphone doesn’t work

My device's sensors don't work properly

Why can't I update my phone?

Why isn't my eSIM working?

Why can't I install apps on my phone?

Why doesn't the GPS on my phone work?

What's wrong with my phone's button or switch?

My device's Touch has issues

My phone's plugs and sockets aren't working

Facial recognition/Face ID isn't working

How do I change the language on my phone?

My refurbished device has a display issue

Why is my battery heating up/swelling?

My headset and/or phone jack aren't working

Why isn't vibrate mode working on my phone?

Why can't people hear me on calls?

Why can't my device pick up the network?

My camera doesn't work and/or has a black screen

My camera can't focus

Why can't I turn off the camera sound on my phone?

Why isn't my device's camera flash working?

My phone camera's zoom doesn't work

How do I connect my Android to my carrier?

Finding your IMEI number

Smartphones

Tips for common Mac keyboard and password issues

How do I set up my MacBook?

Why isn't my Mac charging?

My Mac's power cable isn't working

My Mac won't turn on

One or more of my Mac's features or accessories aren't working

My Mac is in the wrong language

My Mac keeps freezing or running slow

My Mac is overheating and/or making loud fan noises

I forgot my password and I'm locked out of my Mac

Issues with my macOS

My Mac's Wi-Fi and/or Bluetooth aren't working

My Mac has an issue with its connectors

My Mac's audio isn't working

Why is my Mac so slow?

MacBooks

My laptop's sound isn't working

My refurbished laptop is too slow

My laptop's webcam isn't working

My laptop is overheating

My laptop's Wi-Fi and/or Bluetooth aren't working

There's an issue with my laptop's operating system (OS)

I forgot my password and am locked out of my laptop

My laptop is in the wrong language

My laptop has an issue with its keys

My laptop's screen is frozen

My laptop's connectors (speakers, hard drive, desktop) aren't working

My laptop is showing a black screen

My laptop is showing a green or blue screen

Why won't my laptop's battery hold a charge?

Windows laptops

My AirPods don't work properly

How do I find my AirPods' serial number?

AirPods

Everything you need to know about Apple Pencil

Apple iPad Pencil

Troubleshooting & Setup

How to show us your issue?

Battery draining

Wrong device

Hardware issue (microphone / speaker (audio) / camera / buttons)

Why it’s important to report any damage to your device

Everything you need to know about user accounts

Before raising a claim

Does Revibe provide a warranty?

What is covered by Revibe warranty?

What is not covered by Revibe warranty?

How to Purchase an Extended Warranty?

How long would it take for the device to be fixed?

My battery is draining fast

“Important Message” or “Unknown Part” warning from Apple?

Warranty

Returning a device under the 10 days return policy

What is Revibe refund policy?

What Is Store Credit Refund?

What happens to my refund if my card expires or my bank account is closed?

Returns

Warranty and Returns

When I will get my order delivered?

Can I have a picture of the device before purchasing?

Can I collect from a location?

Where do we currently deliver?

Before you place an order

Can I change my delivery address after placing an order?

What if my order doesn't arrive within 3 business days?

I want to cancel My Order

I received the wrong device

I received a damaged parcel

How can I request an invoice?

After you've placed an order

Shipping and Cancellation

Why was my payment declined during checkout?

Buying with installments

Tabby / Tamara is not working

Installments

Can I pay once I receive my order, cash on delivery (COD)?

Can I open or inspect device before paying cash on delivery?

Cash on delivery

Payment methods

Why buy a refurbished device from Revibe?

Mac and macOS compatibility guide

iPadOS compatibility guide

iOS compatibility guide

All you need to know about operating systems

What are Premium devices and their benefits?

All about Android battery health

All about iPhone battery health

How do I know how much storage (GB) I need?

What accessories are included with my order?

Are devices on Revibe guaranteed to be waterproof?

Which operating system is on the device?

Are items sold in their original packaging?

How do I find an item's technical specifications?

Simple guide to SIM cards and eSIMs

Getting started with your refurbished device

Will the phone work with my carrier?

All you need to know about refurbished devices

About buying refurbished

I would like to partner with Revibe. How can I contact you?

Partnerships

How to place an order?

I have an old device - can I exchange it?

Sell your device

Skywards App

I would like to ask for an invoice

Others

Learn more about what Revibe does and what are refurbished devices.

All you need to know about our quality, conditions and packaging!

Before raising a claim, take a moment to check our easy Troubleshooting & Setup Guide.
Here, you’ll find quick steps to fix common issues, set up your device, and get it running smoothly again — all in just a few minutes!

Free 12-month warranty on all devices. Learn more about our policies here.

We ship within 1 to 3 working days. For more details, check out the articles on this section.

Different payment options: learn all you need to know about installments, cash on delivery or card payment.

Everything you need to know about your device's second life.

Looking to work with us? We're excited to meet you.

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