Help

All articles

All you need to know about refurbished devices

What are Premium devices and their benefits?

Only 1% of our phones make it to Premium. It looks and performs like it’s brand new, with +95% original battery health and original parts. Backed by our buyback guarantee. When you’re ready to upgrade, just contact Revibe — we’ll buy it back, guarant

All about Android battery health

Help your Android battery live its longest, healthiest life with these tips from our in-house tech wizards. All smartphones sold on Revibe will arrive with a battery health of at least 85% (for all other devices the battery health will be at least 85

All about iPhone battery health

Help your iPhone battery live its longest, healthiest life with these tips from our in-house tech wizards. All smartphones sold on Revibe will arrive with a battery health of at least 85%. You can also choose a Premium grade smartphone which comes wi

How do I know how much storage (GB) I need?

There's nothing more frustrating than running out of storage space on your device, so we hope this guide helps you make the right decision before your purchase. Your storage holds all the data and info you have on your device. This means everything f

What accessories are included with my order?

Smartphone, tablet and iPad orders always include a compatible charging cable, but a wall charger and earphones aren’t provided to reduce e-waste as also stopped sending by the manufacturers. Laptop orders always include a charger. For additional det

Are devices on Revibe guaranteed to be waterproof?

No, waterproof sealing is not guaranteed for refurbished devices. During the refurbishing process, sellers will run tests and diagnostics that require opening devices. In this instance, we can’t guarantee that they’ve been resealed to meet waterproof

Which operating system is on the device?

Generally, all computers, tablets, and phones listed on Revibe will show which operating system (OS) is pre-installed. Need to know more about your device’s operating system? We’ve got you covered. We recommend you keep your device up-to-date with th

Are items sold in their original packaging?

Nope — each item will arrive in the Revibe's packaging. While packaging may vary, you can count on it being ultra-protective to make sure your item arrives safe and sound. For new devices, for sure device comes with original packing.

How do I find an item's technical specifications?

You can find this information under “Technical specifications” on the item's product details page. It’s located under the item’s condition and personalization sections. You’ll find it grouped with “Frequently asked questions”. If you're not totally s

Simple guide to SIM cards and eSIMs

A SIM card — or subscriber identity/identification module — is a small memory card that contains unique information from your carrier's mobile network, and connects your phone to your carrier's mobile data in order to make calls, send messages, and a

Getting started with your refurbished device

Setting up your refurbished device is no different from setting up a brand new one. Simply turn it on and follow the prompts on the screen. We searched the internet to find you the best guides for setting up your newest device. Learn how to set up yo

Will the phone work with my carrier?

Yes, all cellphones sold on Revibe are carrier unlocked and operate any place in the world.