Cancelling Your Order

We understand that sometimes plans change, and you may need to cancel your order. Here's how it works:

• If your order is delayed, you're entitled to cancel free of charge. We're committed to keeping our delivery promises, and if we don’t, we’ll make it right by covering all costs.

• If your order is on time, a cancellation fee of 5% will apply. This covers processing and payment gateway fees we incur when an order is cancelled after confirmation.

To request a cancellation, simply fill out our Claims Form. We’ll take it from there and update you as soon as possible.

Please note: If your order has already been shipped, we’re unable to cancel it. However, you're still covered by our return policy if the product doesn’t meet your expectations.

A Note on "Revibe Express" Orders

Orders placed with our Revibe Express option are processed immediately to ensure ultra-fast delivery (within 24 hours). Because of the speed of this service, cancellations are not possible once an Express order is confirmed.

We appreciate your understanding and are here to help with any further questions.