After you've placed an order
Can I change my delivery address after placing an order?
Our sellers move fast and use an automatic shipping process, so once an order is placed, they’re usually already working to get it shipped. In most cases, the best thing to do is to update the address before the order is processed and moved to qualit
What if my order doesn't arrive within 3 business days?
Our Delivery Promise. At Revibe, we’re proud to deliver over 90% of our orders within the promised timeline. However, sometimes unexpected delays can occur due to factors outside of our control. But don’t worry — even if your order is delayed, our te
I want to cancel My Order
We understand that sometimes plans change, and you may need to cancel your order. Here's how it works:. If your order is delayed, you're entitled to cancel free of charge. We're committed to keeping our delivery promises, and if we don’t, we’ll make
I received the wrong device
We’re really sorry for any inconvenience this may have caused. If you’ve received the wrong item, we’ll make it right as quickly as possible. Let us know right away by raising a Claim through My Account. Make sure to provide all the requested details
I received a damaged parcel
We want every purchase from us to put a smile on your face!If your order arrives damaged, broken, or not as you expected, please let us know within 24 hours of delivery so we can fix it right away. How to report the issue:. Raise a Claim through My A
How can I request an invoice?
Sign in to your Revibe Account to view the summary of the order in question. Once you're signed in, follow the steps listed below: