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Returning a device under the 10 days return policyUpdated 12 days ago

If you are not satisfied with your purchase due to a defective device or a related issue, you can return the undamaged device within 10 days of delivery.

To qualify for a return, the item must be unused and in the same condition as received, including the original packaging.

Once we receive and inspect the item, we will process a full refund within 14 days if the claim is valid.

If the return is due to a change of mind or the claim is invalid, a fee of 20% plus 150 Dirhams will be deducted from the total order value.

If we find any misuse, we will not accept the return. The item will be sent back to you, and you will be responsible for the shipping fees.

To start the return process, please fill out the form available at the following link:

Warranty and Returns Form

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