What if I closed my bank account or changed banks?

Don’t worry — refunds are usually still processed smoothly. Here’s how it works:

Case 1: Your original account is closed, but you still have another account with the same bank

In most cases, your bank can automatically redirect the refund to your active account, as long as both accounts are under the same name.

• Please allow up to 10 business days for the refund to be completed.

• If the amount doesn’t appear after this period, we recommend contacting your bank directly so they can help trace the transaction.

Case 2: All accounts with the original bank are closed

If all accounts linked to the original bank are closed, the refund is usually held or blocked by that bank.

• Please reach out to your former bank to request the refund.

• If the bank needs additional details and is unable to locate the transaction, contact us and we’ll be happy to share the ARN (Acquirer Reference Number) to help them trace it.

📩 You can always reach our support team via
Revibe Help Center

What if the card I paid with is expired or deactivated?

No action is needed on your side.

• Your refund will be automatically sent to the bank account linked to that card, even if the card itself is expired or inactive.

• As long as the bank account is still open, your bank will process the refund normally.

• Please allow up to 10 business days for the refund to reflect in your account.

👉 Read more about card refunds here:
Mastercard – Refunds & Chargebacks

If you need any help tracking your refund, our team is always here to support you.