Store Credit Policy

Store Credit is a time-efficient alternative to receiving a refund to your original payment method. It allows you to use the amount for a new purchase on our website.

How It Works

Redemption: Store Credit is sent via a Voucher Code to your email.

Validity: It is valid for 6 months from the date added to your account.

Gift Option: You can use it yourself or gift it to someone else.

Processing Time: Store Credit is added to your account within 24 working hours.

Differences between Store Credit refund and Original Payment Method refund:

Cancellations:

For Delay:

Original Payment Method: Full refund.

Store Credit: Full credit plus 100 AED.

For Change of Mind:

Original Payment Method: 90% of the amount refunded.

Store Credit: Full credit.

Returns

For Issue with the Order:

Original Payment Method: Full refund.

Store Credit: Full credit plus 100 AED.

For Change of Mind:

Original Payment Method: 20% deduction plus 150 AED.

Store Credit: 20% deduction plus 50 AED.

Important Notes

Store Credit cannot be exchanged for cash.

It can be used for purchases on our website but may not be combined with other promotions.

If you have any further questions about Store Credit refunds, please use our Contact Form Contact Us