Restoring factory settings directly on your iPhone or Android is easy — just follow the steps from our in-house tech experts.

Back up your data on your iPhone

Go to "Settings" > "General" > "Transfer or Reset [Device]" > "Erase All Content and Settings".

1. You'll be asked to enter your passcode or Apple ID password, and then confirm that you wish to delete your device.
2. Wait for your device to erase.

Restore your iPhone factory settings from your Mac

First, back up your data. Then, follow these steps:

• Step 1. If you have a Mac with macOS Catalina or later, open the Finder app. If your Mac has macOS Mojave or earlier, or your device is a different PC, open the iTunes app.
• Step 2. Connect your smartphone to your computer.
• Step 3. If you see a pop-up message that asks for a passcode or says “Trust This Computer,” follow the instructions on the screen.
• Step 4. Select your smartphone when it shows on your computer or laptop.
• Step 5. Select “Restore [device]” — if you’re still logged in to "Find My", make sure that you sign out first.
• Step 6. Select “Restore” once more to confirm.
• Step 7. Your computer will erase your phone and install the latest version of iOS, iPadOS, or iPod software.
• Step 8. After your phone is restored to factory settings, it’ll automatically restart.

Android devices

First, back up your data by going to "Settings" > "Google" > "Backup". (You may also see "Settings" > "Backup".) If you don’t see either, contact the manufacturer for help.

To force restart:

1. Go to "Settings" > “Factory Data Reset”.
2. Enter your security credentials, if prompted.
3. Select “Delete all” and follow the instructions to reset your device.