Restore Your Device to Factory Settings

Resetting your iPhone or Android device is quick and simple. Just follow the steps below, recommended by our in-house tech experts.

iPhone – Restore Factory Settings on the Device

Before you begin, make sure your data is backed up.

1. Go to Settings > General > Transfer or Reset [Device].

2. Tap Erase All Content and Settings.

3. Enter your passcode or Apple ID password when prompted.

4. Confirm your choice and wait while your device is erased.

Once complete, your iPhone will be restored to its factory settings.

iPhone – Restore Factory Settings Using a Mac or PC

⚠️ Always back up your data before proceeding.

1. Open Finder if you’re using macOS Catalina or later.
   If you’re on macOS Mojave or earlier, or using a Windows PC, open iTunes.

2. Connect your iPhone to your computer.

3. If prompted, enter your passcode or select Trust This Computer.

4. Select your device when it appears on your computer.

5. Click Restore [Device].
   Make sure you’re signed out of Find My before continuing.

6. Confirm by selecting Restore again.

7. Your computer will erase your device and install the latest iOS/iPadOS version.

8. Once finished, your device will restart automatically.

Android – Restore Factory Settings

Back up your data first:

1. Go to Settings > Google > Backup
   (or Settings > Backup, depending on your device).

2. If you don’t see these options, we recommend contacting your device manufacturer.

Reset your device:

1. Go to Settings > Factory Data Reset.

2. Enter your security credentials if requested.

3. Select Delete all and follow the on-screen instructions.

Your Android device will reset and restart once the process is complete.