Your foldable device features an infinity flex display made with ultra-thin glass — a smartphone design breakthrough that allows flexibility and durability in a compact form. Because this advanced foldable glass technology is more delicate than conve
Your iPhone may shut down or restart due to:. By trying the options below, you should be able to fix whatever is causing your iPhone to shut down or restart unexpectedly. Don't forget, we're always here for you if you need us!. Force restart. Charge
Access Point Name (APN) are the settings your phone needs in order to set up a connection with the gateway between your carrier's cellular network and the Internet. It defines the network path for all cellular data connectivity. Some carriers require
Your Android device may shut down or restart unexpectedly due to various reasons, including:. By trying the options below, you should be able to fix whatever is causing your Android to shut down or restart unexpectedly. Don't forget, we're always her
If your device isn't turning on, try these tips from our in-house tech experts for a quick fix. Follow the steps below to check your phone charger:. If your phone charges very slowly or doesn’t charge at all:. Charging port clean. Charging port block
If your phone's battery seems to run out of juice faster than it should, try these solutions from our in-house tech experts for a quick fix. Note that not all Android devices display this information, so this section of the article is for iOS users o
According to Apple, a normal battery is designed to retain up to 80% of its capacity at 500 complete charge cycles (if operated in normal conditions). At Back Market, our Quality Charter follows these recommendations. Keep in mind that when your batt
Follow the steps below to check your phone charger:. If your phone charges very slowly or doesn’t charge at all:. Test your cable, outlet, charger, and case:. Check your battery charge:. The best tool to clean your device’s charging/headphones port i
Restoring factory settings directly on your iPhone or Android is easy — just follow the steps from our in-house tech experts. Go to "Settings" > "General" > "Transfer or Reset [Device]" > "Erase All Content and Settings". First, back up your data. Th
So you got a reborn iPhone — now what? First, congratulate yourself on the incredible savings for your wallet and the planet. Now let’s get your phone set up. Apple gives you multiple ways to restore your information — iCloud, iTunes/Finder, and phon
If you're having issues with your microphone, try these tips from our in-house tech experts for safely cleaning this part of your device. With an unused, soft-bristled toothbrush, dip the tip of the bristles into a tiny bit of rubbing alcohol and gen
If you're having issues with your device's sensors (e.g. movement and proximity, TouchID) try these tips from our in-house tech experts for a quick fix.
Can't update your phone? Try these solutions from our in-house tech experts. Using a computer:. First, be sure to back up your data! Then, follow these steps on your Mac:
If your eSIM* isn't working, try these tips from our in-house tech experts to solve the situation quickly. Go to "Settings" > "Mobile Data or Settings" > "Cellular". You should see your eSIM plan. If you don’t:. Check your coverage. Try resetting you
If you’re having trouble installing apps on your smartphone, there could be an easy fix. Take a look at what our in-house tech experts suggest. Sign out of the App Store and sign back in. An iPhone that can't download apps may mean something’s wrong
Having issues with your GPS sensor? Try these tips from our in-house tech experts for a quick fix.
If your device has an issue with one or more of its buttons, try these tips from our tech experts for a quick fix. Remove any protective film or case to determine whether they're blocking one or more buttons. A lot of times dirt and gunk are the caus
If the Touch of your device isn't working properly and you're looking for a quick fix, try these tips from our in-house tech experts. Make sure you have the correct cleaning solutions & materials. Ready? Here's what to do:. Use a cloth or tissue to c
If you're having trouble with your device's plugs, ports, or sockets, try these tips from our in-house tech experts for a quick fix. Check that the volume is not on mute:. Check that the problem isn’t coming from the headphones themselves:. The best
If you're having issues with your device's facial recognition sensor, try these tips from our in-house tech experts for a quick fix. Make sure you have the correct cleaning solutions & materials. Ready? Here's what to do:. Use a cloth or tissue to ca
If you can't change or choose your device's language, try these tips from our in-house tech experts for a quick fix. First, be sure to back up your data! Then, follow these steps on your Mac:
If your device has a display issue, try these tips from our in-house tech experts for a quick fix. Set the brightness in Control Center:. Set the brightness and color temperature to your preference in Settings:. You can turn the auto-brightness featu
Is your battery making your device hot to the touch and/or swelling? Safety first! If your battery is swollen, please stop using it and contact us using the link at the end of this article. We generally recommend that you use your phone when the temp
Something wrong with your headset and phone jack? Try these quick fixes from our in-house experts. The best tool to clean your device’s charging/headphones port is a toothpick. Carefully insert it into the port and gently move it along the interior.
So, your phone's on vibrate mode, but nothing's shakin'? Try these tips from our in-house tech experts for a quick fix. Here's how to check if your device is in the correct mode:. If the problem is the vibrate mode:. If the problem is the speaker mod
If people can't hear you well on calls, or they hear you but say that you sound far away from the microphone, try these tips from our tech experts for a quick fix. Clear any blockage from the microphone. Remove all accessories such as screen protecto
Device not registering your network? Try these tips from our in-house tech experts for a quick fix. Check your coverage. Try resetting your network. Check your coverage. Try resetting your network. Be sure to back up your data first! Then, follow the
If your device's camera is completely black and/or not working, try these tips from our in-house tech experts for a quick fix. Force-restart your iPhone with Face ID:. If your iPhone doesn’t have Face ID:. To force-restart your Android smartphone, pr
If the focus of your device's camera doesn't seem to work properly, try these tips from our in-house tech experts for a quick fix. Force-restart your iPhone with Face ID:. If your iPhone doesn’t have Face ID:. To force-restart your Android smartphone
Want to turn off your device's camera sound? Try updating your software:. Reminder: iOS 15 removes the shutter sound on devices outside Japan and South Korea with an active non-Japanese/non-Korean SIM card.
Device's camera flash not working? Try these tips from our in-house tech experts for a quick fix. Force-restart your iPhone with Face ID:. If your iPhone doesn’t have Face ID:. To force-restart your Android smartphone, press and hold the power button
If your device's camera is unable to zoom, try these tips from our in-house tech experts for a quick fix. iPhone with Face ID:. If your iPhone doesn’t have Face ID:.
Need help activating your Android device and connecting it to your carrier? Here are some things you can do to get connected. SIM cards give you access to your carrier's mobile data network so you can make calls, send messages, and access the Interne
IMEI numbers are essential for device identification. Here are answers to common IMEI questions. An IMEI number, or International Mobile Equipment Identity, is a unique 15-digit number that identifies a device. Every smartphone has an IMEI number. Si