Smartphones
Caring for your Galaxy Z Flip device
Your foldable device features an Infinity Flex Display made from ultra-thin glass — a breakthrough design that combines flexibility and durability in a compact form. Because foldable glass is more delicate than traditional displays, it requires speci
Why does my iPhone shut down or restart unexpectedly?
If your iPhone keeps shutting down or restarting, it could be caused by:. Overheating 🔥. Software glitches ⚙️. App crashes 📱. Water damage 💧. General system errors. An old or weak battery 🔋. Don’t worry — most issues can be fixed with the steps b
How do I enter my Access Point Name (APN) settings on Android?
Access Point Name (APN) settings tell your phone how to connect to your carrier’s network and the internet. They define the network path for all cellular data, and some carriers require these settings to enable full cellular service. Most devices upd
Why does my Android shut down or restart unexpectedly?
If your Android device keeps shutting down or restarting, it could be due to:. Overheating 🔥. Software glitches ⚙️. App crashes 📱. Hardware issues. Battery problems 🔋. System errors. Don’t worry! Most of these issues can be resolved with the steps
My device doesn't turn on
If your device won’t power on, try these tips from the Revibe tech team for a quick and safe fix. Make sure your charging accessories are working properly:. Plug your phone into a power source. Connect your smartphone to a USB cable. Use one of the f
Why does my battery drain so quickly?
If your phone’s battery seems to run out faster than it should, try these tips from our Revibe tech experts for a quick and safe fix. Not all Android devices display battery health, so this step is for iPhone users. Go to Settings > Battery > Battery
My device's battery capacity is below 80%
If your device’s battery drains faster than expected, follow these Revibe tech tips to check its health, optimize settings, and make your charge last longer. Go to Settings > Battery > Battery Health. Check the percentage next to Maximum Battery Capa
Why isn't my battery charging?
Check Your Charger & Troubleshoot Your Device. To start, let’s make sure your phone is charging properly:. Plug your phone into a power source. Connect your device using a USB charging cable. Try one of the following power options:. Wall socket: Conn
How to restore a device to factory settings
Restore Your Device to Factory Settings. Resetting your iPhone or Android device is quick and simple. Just follow the steps below, recommended by our in-house tech experts. Before you begin, make sure your data is backed up. Go to Settings > General
How to set up your 'new' iPhone
Congrats on your new reborn iPhone! 🎉 You’ve made a smart choice for your wallet and the planet. Now let’s get your phone ready to go. Apple makes it easy to move your data using iCloud, iTunes/Finder, or Quick Start (phone-to-phone). Choose the met
My microphone doesn’t work
If your microphone isn’t picking up sound clearly, don’t worry — our in-house tech experts have some safe ways to clean it and get it working like new. Grab a clean, soft-bristled toothbrush (never use a used or hard-bristled brush). Dip just the tip
My device's sensors don't work properly
If your device’s sensors — like movement, proximity, or Touch ID — aren’t working properly, don’t worry! Our in-house tech experts recommend starting with these quick fixes. Keeping your device up to date can resolve most sensor-related issues. For i
Why can't I update my phone?
Can’t Update Your Phone? Try These Fixes. If your phone won’t update, don’t worry — our in-house tech experts have put together safe ways to get your device up to date. For iPhone/iPad:. Mac with macOS Catalina or later: Open Finder. Mac with macOS M
Why isn't my eSIM working?
If your eSIM* isn't working, try these tips from our in-house tech experts to solve the situation quickly. Go to "Settings" > "Mobile Data or Settings" > "Cellular". You should see your eSIM plan. If you don’t:. Check your coverage. Try resetting you
Why can't I install apps on my phone?
If you’re having trouble installing apps on your smartphone, there could be an easy fix. Take a look at what our in-house tech experts suggest. Sign out of the App Store and sign back in. An iPhone that can't download apps may mean something’s wrong
Why doesn't the GPS on my phone work?
Having issues with your GPS sensor? Try these tips from our in-house tech experts for a quick fix.
What's wrong with my phone's button or switch?
If your device has an issue with one or more of its buttons, try these tips from our tech experts for a quick fix. Remove any protective film or case to determine whether they're blocking one or more buttons. A lot of times dirt and gunk are the caus
My device's Touch has issues
If the Touch of your device isn't working properly and you're looking for a quick fix, try these tips from our in-house tech experts. Make sure you have the correct cleaning solutions & materials. Ready? Here's what to do:. Use a cloth or tissue to c
My phone's plugs and sockets aren't working
If you're having trouble with your device's plugs, ports, or sockets, try these tips from our in-house tech experts for a quick fix. Check that the volume is not on mute:. Check that the problem isn’t coming from the headphones themselves:. The best
Facial recognition/Face ID isn't working
If you're having issues with your device's facial recognition sensor, try these tips from our in-house tech experts for a quick fix. Make sure you have the correct cleaning solutions & materials. Ready? Here's what to do:. Use a cloth or tissue to ca
How do I change the language on my phone?
If you can't change or choose your device's language, try these tips from our in-house tech experts for a quick fix. First, be sure to back up your data! Then, follow these steps on your Mac:
My refurbished device has a display issue
If your device has a display issue, try these tips from our in-house tech experts for a quick fix. Set the brightness in Control Center:. Set the brightness and color temperature to your preference in Settings:. You can turn the auto-brightness featu
Why is my battery heating up/swelling?
Is your battery making your device hot to the touch and/or swelling? Safety first! If your battery is swollen, please stop using it and contact us using the link at the end of this article. We generally recommend that you use your phone when the temp
My headset and/or phone jack aren't working
Something wrong with your headset and phone jack? Try these quick fixes from our in-house experts. The best tool to clean your device’s charging/headphones port is a toothpick. Carefully insert it into the port and gently move it along the interior.
Why isn't vibrate mode working on my phone?
So, your phone's on vibrate mode, but nothing's shakin'? Try these tips from our in-house tech experts for a quick fix. Here's how to check if your device is in the correct mode:. If the problem is the vibrate mode:. If the problem is the speaker mod
Why can't people hear me on calls?
If people can't hear you well on calls, or they hear you but say that you sound far away from the microphone, try these tips from our tech experts for a quick fix. Clear any blockage from the microphone. Remove all accessories such as screen protecto
Why can't my device pick up the network?
Device not registering your network? Try these tips from our in-house tech experts for a quick fix. Check your coverage. Try resetting your network. Check your coverage. Try resetting your network. Be sure to back up your data first! Then, follow the
My camera doesn't work and/or has a black screen
If your device's camera is completely black and/or not working, try these tips from our in-house tech experts for a quick fix. Force-restart your iPhone with Face ID:. If your iPhone doesn’t have Face ID:. To force-restart your Android smartphone, pr
My camera can't focus
If the focus of your device's camera doesn't seem to work properly, try these tips from our in-house tech experts for a quick fix. Force-restart your iPhone with Face ID:. If your iPhone doesn’t have Face ID:. To force-restart your Android smartphone
Why can't I turn off the camera sound on my phone?
Want to turn off your device's camera sound? Try updating your software:. Reminder: iOS 15 removes the shutter sound on devices outside Japan and South Korea with an active non-Japanese/non-Korean SIM card.
Why isn't my device's camera flash working?
Device's camera flash not working? Try these tips from our in-house tech experts for a quick fix. Force-restart your iPhone with Face ID:. If your iPhone doesn’t have Face ID:. To force-restart your Android smartphone, press and hold the power button
My phone camera's zoom doesn't work
If your device's camera is unable to zoom, try these tips from our in-house tech experts for a quick fix. iPhone with Face ID:. If your iPhone doesn’t have Face ID:.
How do I connect my Android to my carrier?
Need help activating your Android device and connecting it to your carrier? Here are some things you can do to get connected. SIM cards give you access to your carrier's mobile data network so you can make calls, send messages, and access the Interne
Finding your IMEI number
IMEI numbers are essential for device identification. Here are answers to common IMEI questions. An IMEI number, or International Mobile Equipment Identity, is a unique 15-digit number that identifies a device. Every smartphone has an IMEI number. Si