Update your software

iOS devices

1. Back up your device with iCloud or on your computer
2. Plug your device into a power source and make sure you’re connected to Wi-Fi.
3. Go to "Settings" > "General" > "Software Update".
4. You may see 2 software updates, pick the one you want to install.

Android devices

• Go to "Settings" > "System" > "System update".
• You’ll be able to see your update status — follow the steps that appear on the screen.

Adjust your location settings

iOS devices

• Go to "Settings" > "Privacy" > "Location Services".
• Make sure the Location Services feature is on.
• Scroll down to your apps. 
• Select an app and one of the following:
  • "Never" — This stops access to Location Services information.
  • "Ask Next Time" — This gives you the option to select one of the following:
    • "Always Allow" — This gives access to your location regardless of whether the app is running or not. (This option will be retired with the release of iOS 13.)
    • "While Using App" — This only gives access to location data if the app or one of its features appears on the screen.  
    • "Allow Once" - This allows the app to collect location data for the current session only. In any future sessions, it must ask again.
    • "Don't Allow" — This means the app can never collect your real-time location.

Android devices

• Go to "Settings" > "Location Data".
• Check that "Location information access" is on — the button must be blue.
• Go to "Settings" > "Location Data" > "App permission" — it may also be called “Location” depending on your device.
• Here, you'll see the location settings for your apps:
  • "Never" — Denies access to your location.
  • "While Using the App" — Gives access to your location when the app or any of its features appear on the screen.
  • "Always" — Gives access to your location regardless of whether the app is running or not.