My Device Isn’t Turning On — How to Fix It

If your device won’t power on, try these tips from the Revibe tech team for a quick and safe fix. 

1. Check Your Charger and Cable

Make sure your charging accessories are working properly:

1. Plug your phone into a power source.

2. Connect your smartphone to a USB cable.

3. Use one of the following:

   • Wall power socket: Plug the cable into a power adapter, then into the wall.

   • Computer USB port: Plug into a USB 2.0 or 3.0 port on a turned-on computer or laptop.

If your device charges slowly or not at all:

• Ensure your cable, adapter, and plug are not damaged — never use broken accessories.

• Confirm everything is firmly plugged in and the outlet is working.

• Try different outlets — the issue could be a faulty socket.

• Check for debris in the charging port (see cleaning instructions below).

• Allow your device to charge for at least 30 minutes.

Official Apple guide: iPhone won’t charge
Official Android guide: Android device won’t charge

2. Clean Your Charging Port

A blocked port can prevent charging.

How to clean safely:

1. Use a toothpick to gently remove debris from the port.

2. Wipe the toothpick with a cloth or paper towel.

3. Repeat until the port is clean.

⚠️ Do not use sharp metal objects — this may damage your device.

3. Force Restart Your Device

iOS Devices

iPhone 8, SE, X, or later (Face ID models):

1. Press and quickly release Volume Up, then Volume Down.

2. Press and hold the Side button until the Apple logo appears.

iPhone 7 / 7 Plus:

• Press and hold the Sleep/Wake and Volume Down buttons until the Apple logo appears.

iPhone 6s / SE (1st Gen):

• Press and hold the Sleep/Wake and Home buttons until the Apple logo appears.

Apple guide – Force restart iPhone

Android Devices

• Press and hold the Power and Volume Down buttons for 7–10 seconds to force restart.

Google guide – Restart Android

4. Restore Factory Settings

If your device still won’t turn on, restoring it may help. Backup your data first!

iOS Devices (Mac or PC)

1. Open Finder (macOS Catalina or later) or iTunes (macOS Mojave or earlier / Windows).

2. Connect your iPhone or iPad.

3. Follow prompts for Trust This Computer or passcode.

4. Select your device in Finder/iTunes.

5. Click Restore [device].

6. Confirm and allow your computer to erase and reinstall iOS.

7. Your device will restart automatically.

Apple guide – Restore iPhone

Android Devices

1. Backup your data: Settings > Google > Backup or Settings > Backup.

2. Go to Settings > System > Reset options > Factory Data Reset.

3. Enter your security credentials if prompted.

4. Select Delete all to reset your device.

Google guide – Factory reset Android

Following these steps usually resolves power issues.
If your device still won’t turn on, contact Revibe Support and we’ll guide you through the next steps.