Your iPhone may shut down or restart due to:

•  Overheating
•  Software issues
•  App crashes
•  Water damage
•  General glitches
•  Old or weak battery

By trying the options below, you should be able to fix whatever is causing your iPhone to shut down or restart unexpectedly. Don't forget, we're always here for you if you need us!

Solutions to try

Force restart

•  Quickly press and release the Volume Up button.
•  Quickly press and release the Volume Down button.
•  Press and hold the Power button until the Apple logo appears.

Charge it

Plug your iPhone into a charger for at least 15-30 minutes, then try turning it on or force restarting it again.

Let it cool down

If your iPhone is hot, let it cool down before turning it back on.

Update it

Go to “Settings” > “General” > “Software Update” to install the latest iOS version.

Reset all settings

Go to “Settings” > “General” > “Reset” > “Reset All Settings”.

Check for water damage

Look inside the SIM card tray for a red “Liquid Contact Indicator” (LCI). If it's red, your iPhone has water damage and needs repair.

Try Device Firmware Upgrade (DFU) mode or Full Erase

Connect your iPhone to a computer, open iTunes (or Finder on macOS Catalina and later), and follow the steps for DFU mode to restore your iPhone. Get help from Back Market, if needed.