Force your device to restart

iOS devices

Force-restart your iPhone with Face ID:

• iPhone 8, SE, X, or later:
  • Press the volume up button and rapidly release it. Then do the same with the volume down button.
  • Press and hold the side button.
  • Release the button when you see the Apple logo pop up.

If your iPhone doesn’t have Face ID:

• iPhone 7:
  • Press and hold the sleep/wake button and the volume down button at the same time.
  • Release the buttons when you see the Apple logo pop up.
• iPhone 6s or iPhone SE (1st generation only):
  • Press and hold the sleep/wake button and the home button at the same time.
  • Release the buttons when you see the Apple logo pop up.

Android devices

To force-restart your Android smartphone, press and hold the power button and the volume down button for 7-10 seconds.

Troubleshoot your camera and flash

iOS devices

• Make sure that you remove all accessories, films, or cases that may be blocking your flash or camera
• Take a few photos.
• If the photos come out blurry, try cleaning the lenses with a microfiber tissue or cloth — these types of cloth are gentle enough to use on your camera.
• Try testing your device’s LED flash with your flashlight in Control Center:
  • iPad or iPhone X or later: Swipe down from the top right corner of your screen.
  • iPhone 8 or earlier: Swipe up from the bottom of your screen.
  • Select the Flashlight icon in the Control Center.
• If the flash only works sporadically, open the Camera app and choose a different flash setting by clicking on the flash button.
• If the flash or your camera is still presenting issues, follow the next step.

Android devices

If you notice that your camera is unable to focus, or your photos seem murky or blurry, try cleaning your lens first.

If that doesn’t work:

• Reset your Camera app:
  • Open the Camera app then select “Settings” > “Reset settings” >“Reset”.
• Clear the cache of the Camera app:
  • Go to "Settings" > "Apps" > "See all apps" > "Camera".
  • If you can't see the "See all apps" option, go to "App info" > "Storage & cache" > "Clear cache".

Force your apps to close

iOS devices

iPhone with Face ID:

• From the home screen of your iPhone, swipe up from the bottom and stop when you reach the middle of the screen.
• You can swipe either right or left to find the app(s) you want to close.
• Swipe up on the app's preview to close it. 

If your iPhone doesn’t have Face ID:

• Double-click the home button to see your recently used apps.
• You can swipe either right or left to find the app(s) you want to close.
• Swipe up on the app’s preview to close it.

Android devices

• Swipe up from the bottom of your screen, hold, and let go.
• Swipe from left to right.
• On the left, select “Clear all”.

Update your software

iOS devices

1. Back up your device with iCloud or on your computer
2. Plug your device into a power source and make sure you’re connected to Wi-Fi.
3. Go to "Settings" > "General" > "Software Update".
4. You may see 2 software updates, pick the one you want to install.

Android devices

• Go to "Settings" > "System" > "System update".
• You’ll be able to see your update status — follow the steps that appear on the screen.