Help

All articles

My refurbished device has a display issueUpdated a day ago

If your device has a display issue, try these tips from our in-house tech experts for a quick fix. 


Adapt screen brightness and colors 

iOS devices

Set the brightness in Control Center:

  • How to access Control Center:
    • On an iPhone 8 or earlier or an iPod touch, swipe up from the bottom of your screen.
    • On an iPhone X or later, or an iPad with iOS 12 or iPadOS, swipe down from the top right corner of your screen.
  • Adjust the brightness to your preference by dragging the bar up or down.

Set the brightness and color temperature to your preference in Settings:

  • Go to "Settings" > "Display & Brightness".
  • Drag the slider left and right to adjust the brightness.
  • Here you can also turn on other options such as Dark Mode, True Tone, and Night Shift.
    • Dark Mode: Gentle and easy on the eyes. Dark Mode makes use of a dark color scheme that works with your device’s apps as well as third-party ones.
    • True Tone: Your default bestie! True Tone adjusts the color and intensity of your screen based on ambient light. In other words, when you’re in a dark place the screen will dim, and when you’re in a bright place, the screen will brighten.
    • Night Shift: On the warmer end of the spectrum, Night Shift is also easy on the eyes. You can enable it by going to "Settings" > "Display & Brightness" > "Night Shift". Here you’ll find the color-temperature slider.

Android devices

  • Go to your "Settings" > "Brightness" and then drag the bar left and right to adjust the brightness.
  • Click "Automatic" if you want the brightness to adjust automatically based on ambient light.
  • Select "Dark theme" to select black as your default color theme.
  • Select "Comfort" or "Color" and choose your preferred screen settings.

 

Reset auto-brightness settings

You can turn the auto-brightness feature on and off by going to "Settings" > "Accessibility" > "Display & Text Size".

If you want to reset the brightness settings, turn off auto-brightness and then turn it back on.

 

Force your device to restart

iOS devices

Force-restart your iPhone with Face ID:

  • iPhone 8, SE, X, or later:
    • Press the volume up button and rapidly release it. Then do the same with the volume down button.
    • Press and hold the side button.
    • Release the button when you see the Apple logo pop up.

If your iPhone doesn’t have Face ID:

  • iPhone 7:
    • Press and hold the sleep/wake button and the volume down button at the same time.
    • Release the buttons when you see the Apple logo pop up.
  • iPhone 6s or iPhone SE (1st generation only):
    • Press and hold the sleep/wake button and the home button at the same time.
    • Release the buttons when you see the Apple logo pop up.

Android devices

To force-restart your Android smartphone, press and hold the power button and the volume down button for 7-10 seconds.

 

Reset all settings

iOS devices

This only resets your settings, you don’t have to worry about losing any data:

  • Go to "Settings" > "General" > "Transfer or Reset iPhone" > "Reset All Settings".

Was this article helpful?
Yes
No