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My device's sensors don't work properlyUpdated 10 days ago

Fix Sensor Issues on Your iPhone or Android

If your device’s sensors — like movement, proximity, or Touch ID — aren’t working properly, don’t worry! Our in-house tech experts recommend starting with these quick fixes.


1. Update Your Software

Keeping your device up to date can resolve most sensor-related issues.

For iOS devices:

  1. Back up your iPhone using iCloud or your computer.

  2. Plug your device into a power source and connect to Wi-Fi.

  3. Go to Settings > General > Software Update.

  4. If multiple updates appear, select the one you want to install.

Learn more about updating iOS safely here.

For Android devices:

  1. Go to Settings > System > System Update.

  2. Check your update status and follow the on-screen instructions to install any updates.

For detailed Android update instructions, visit here.


Pro Tip: Updating your device often fixes sensor calibration issues without needing any additional tools or repairs.



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