If you're having issues with your device's sensors (e.g. movement and proximity, TouchID) try these tips from our in-house tech experts for a quick fix. 

Update your software

iOS devices

1. Back up your device with iCloud or on your computer
2. Plug your device into a power source and make sure you’re connected to Wi-Fi.
3. Go to "Settings" > "General" > "Software Update".
4. You may see 2 software updates, pick the one you want to install.

Android devices

• Go to "Settings" > "System" > "System update".
• You’ll be able to see your update status — follow the steps that appear on the screen.