Can’t Update Your Phone? Try These Fixes

If your phone won’t update, don’t worry — our in-house tech experts have put together safe ways to get your device up to date.

1. Update Your Phone Using a Computer

For iPhone/iPad:

1. Mac with macOS Catalina or later: Open Finder.

2. Mac with macOS Mojave or earlier, or Windows PC: Open iTunes.

3. Connect your device to your computer.

4. In Finder or iTunes, select your device.

5. Go to General > Check for Update.

6. Select Download and Update, then follow the on-screen instructions.

Detailed Apple guide: Update iPhone or iPad using a computer

2. Restore Your Device to Factory Settings (iPhone/iPad)

⚠️ Important: Back up your data before restoring.

1. Open Finder (macOS Catalina or later) or iTunes (macOS Mojave or earlier / Windows).

2. Connect your iPhone to your computer.

3. If prompted, enter your passcode or tap Trust This Computer.

4. Select your device on the sidebar.

5. Click Restore [Device]. (Make sure you’re signed out of Find My iPhone first.)

6. Confirm by clicking Restore again.

7. Your computer will erase the device and install the latest iOS version.

8. After restoration, your device will restart automatically.

Full guide: Restore iPhone from computer

3. Force Restore Your Android Device

⚠️ Important: Back up your data first!

1. Go to Settings > Google > Backup (or Settings > Backup).

2. If you don’t see these options, contact your device manufacturer.

3. To force restart, go to Settings > Factory Data Reset.

4. Enter your security credentials if prompted.

5. Select Delete All and follow the instructions to reset your device.

For official Android help, visit: Factory reset your Android device

✅ Pro Tip: Updating your software regularly keeps your phone running smoothly and prevents most issues before they start.