Why isn't my battery charging?Updated 13 days ago
Check Your Charger & Troubleshoot Your Device
To start, let’s make sure your phone is charging properly:
Plug your phone into a power source.
Connect your device using a USB charging cable.
Try one of the following power options:
Wall socket: Connect the cable to a power adapter, then plug it directly into the wall.
Computer or laptop: Plug the cable into a USB 2.0 or 3.0 port and ensure the computer is turned on.
If your phone charges slowly or doesn’t charge at all:
Inspect your charging cable and adapter for any damage. Damaged accessories should never be used.
Ensure the adapter, cable, and plug are securely connected and plugged into a working outlet.
Try charging from a different wall socket to rule out a faulty outlet.
Check the charging port at the bottom of your device for dust or debris. Carefully clean it and try charging again.
If the issue continues, the charging port may require replacement.
Leave your device connected to the charger for at least 30 minutes.
Android Devices – Additional Checks
Test your cable, charger & outlet:
Try charging another phone using the same cable and adapter.
Make sure the cable is firmly connected to both your phone and the charger.
Confirm the charging port is clean and unobstructed.
Test multiple working outlets.
Try charging another device (such as an e-reader) using the same cable.
If you’re using a charging case, ensure no accessories are blocking the charging sensors or pressing any buttons.
Check your battery status:
Connect your phone to a working charger and wait a few minutes.
If a battery icon appears, your phone is powered off but charging.
If you see a red light, the battery is completely drained.
If the red light flashes, the battery doesn’t yet have enough power to turn on — we recommend charging for at least one hour before trying again.
Clean Your Device
For all devices, the safest way to clean the charging or headphone port is by using a wooden toothpick:
Gently insert it into the port and carefully move it along the inside.
Remove the toothpick and wipe off any debris using a cloth or paper towel.
Repeat until no debris remains.
Tips to Keep Your Device Cool
For best performance, use your phone in temperatures between 0°C and 35°C (32°F to 95°F). When not in use, store it in a place between -20°C and 45°C (-4°F to 113°F).
Please avoid the following:
Leaving your device inside a hot car.
Exposing your phone to direct sunlight for extended periods.
Using heavy features like GPS, navigation, augmented reality apps, or graphic-intensive games in very hot conditions.
Is it normal for my phone to heat up?
Yes — this is completely normal. Your phone may feel warmer when you:
Set it up for the first time
Restore data from a backup
Use it while charging or wirelessly charging
Run demanding apps or games
Use hotspot features
Stream high-quality videos
Once you stop these activities, your device will cool down naturally. Both Android and Apple devices have built-in protections to prevent overheating. If no temperature warning appears, you can continue using your phone as usual.
Update Your Software
iOS Devices
Back up your device using iCloud or your computer.
Connect your phone to a charger and Wi-Fi.
Go to Settings > General > Software Update.
If multiple updates appear, choose the one you’d like to install.
Android Devices
Go to Settings > System > System Update.
Check your update status and follow the on-screen instructions.
Restore Your Device to Factory Settings (iOS)
⚠️ Important: Make sure to back up your data before proceeding.
On macOS Catalina or later, open Finder.
On macOS Mojave or earlier (or Windows), open iTunes.
Connect your device to your computer.
Follow any on-screen prompts, including passcode or “Trust This Computer” requests.
Select your device once it appears.
Choose Restore [Device] (ensure you’re signed out of Find My first).
Confirm by selecting Restore again.
Your device will be erased and updated to the latest software version, then restart automatically.