Warranty Claims – Important Shipping Guidelines

To ensure a smooth and efficient warranty process, please carefully follow the instructions below when sending your device for inspection or repair.

📦 What to Send

Customers must send only the affected device when submitting a warranty claim.
This means:

• ✅ The device experiencing the issue (e.g., phone, tablet, etc.)

• ❌ No accessories (chargers, cables, earphones, cases, screen protectors, SIM cards, memory cards, etc.)

⚠️ Important Notice About Accessories

• Any accessories sent along with the device are not required for the warranty process.

• We are not responsible for any loss or damage of accessories during transit or while the device is in our possession.

• If accessories are sent, they may not be returned.

🚚 Shipping Responsibility

• Customers are responsible for ensuring that only the concerned device is packed securely before shipping.

• Please double-check your package before handing it over to the courier.

🔒 Why This Matters

Sending only the device helps us:

• Process your claim faster

• Avoid delays during inspection

• Prevent loss of personal items or accessories

If you have any questions before sending your device, please contact our support team—we’re happy to assist.