Before raising a claim
Providing the right proof is essential for your claim to be accepted
How to show us your issue?
At the time of warranty claim, a video / picture is required to demonstrate the exact issue faced by the customer. Please, use another device to take pictures and make videos where the issue is clearly visible. Make it as detailed as possible, to eas
Battery draining
APPLE DEVICES. We need a screenshot that shows the percentage % of Battery Health of the phone. To reach this menu on iPhones you should follow:. Settings -> Battery -> Battery Health & Charging -> Screenshot. SAMSUNG DEVICES. We need a screenshot th
Wrong device
At the time of warranty claim, a video is required to demonstrate the exact issue faced by the customer. Wrong storage required proof:. Go to Settings > General > [Device] Storage > Screenshot. Wrong color required proof:. Wrong model MacBook require
Hardware issue (microphone / speaker (audio) / camera / buttons)
Warranty Claim – How to Show the Issue. When making a warranty claim, we’ll need a clear video that shows the exact issue you’re experiencing with your device. Please use another device (like a phone or camera) to record photos and videos where the p
Why it’s important to report any damage to your device
Your device is considered damaged if it has:. In other words, if a malfunction occurs due to your device being broken, water-damaged, opened by a third party, or impacted by a fall or shocks, the warranty or return will no longer apply and Revibe wil
Everything you need to know about user accounts
Curious about user accounts? Wondering why it's key to wipe them before returning or trading in your device, or how to protect your info if your device won't power up? We’ve got you covered. Here’s what you need to know about Apple, Samsung, and Goog