Windows laptops
My laptop's sound isn't working
If your laptop's sound isn't working, you may be able to fix it yourself by trying some of these solutions from our in-house tech experts. And, if you give it a whirl and you’re still stuck, you can always contact us via the link at the end of this a
My refurbished laptop is too slow
If your laptop is running too slowly you might be able to fix it yourself by trying these solutions from our in-house tech wizards. To see the available updates, go to “Start” > “Settings” > “Windows Update”. To see the available updates go to “Start
My laptop's webcam isn't working
If your laptop's webcam isn't working, you might be able to fix it yourself by trying these solutions from our in-house tech wizards. To see the available updates, go to “Start” > “Settings” > “Windows Update”. To see the available updates go to “Sta
My laptop is overheating
If your laptop is getting too hot, you may be able to fix it yourself by trying these solutions from our in-house tech experts. To see the available updates, go to “Start” > “Settings” > “Windows Update”. To see the available updates go to “Start” >
My laptop's Wi-Fi and/or Bluetooth aren't working
If your laptop's Wi-Fi and/or Bluetooth features aren't working, you may be able to fix it yourself by trying some of these solutions from our in-house tech experts. To see the available updates, go to “Start” > “Settings” > “Windows Update”. To see
There's an issue with my laptop's operating system (OS)
If you find that your laptop is getting slower or has recurring bugs that make the system crash, you may be able to fix it yourself by trying these solutions from our in-house tech experts. To see the available updates, go to “Start” > “Settings” > “
I forgot my password and am locked out of my laptop
If you've forgotten the password and are locked out of your laptop, you can fix it yourself by trying these solutions from our in-house tech wizards. After entering a wrong password, select "Reset password", which will appear in white on your login s
My laptop is in the wrong language
If your laptop's default language isn't your preferred language, you can fix it yourself by trying some of these solutions from our in-house tech experts. How to change the language of your laptop:. To select your preferred language, you need to down
My laptop has an issue with its keys
If one or more of the keys on your laptop aren't working, you may be able to fix it yourself by trying these solutions from our in-house tech experts. To select your preferred language, you need to download and install it and then set it as the defau
My laptop's screen is frozen
If your laptop's screen keeps freezing, you might be able to fix it yourself by trying these solutions from our in-house tech wizards. To see the available updates, go to “Start” > “Settings” > “Windows Update”. To see the available updates go to “St
My laptop's connectors (speakers, hard drive, desktop) aren't working
If your laptop's connectors, ports, and plugs aren't working, you may be able to fix it yourself by trying these solutions from our in-house tech experts. To see the available updates, go to “Start” > “Settings” > “Windows Update”. To see the availab
My laptop is showing a black screen
If your laptop's screen is black even when it's turned on, you might be able to fix it yourself by trying these solutions from our in-house tech wizards. You may come across charging issues (slow charge, discharge, no charge) when you use a charger t
My laptop is showing a green or blue screen
If your laptop's screen is green or blue, you might be able to fix it yourself by trying these solutions from our in-house tech wizards. The Windows Recovery Environment allows you to force restart your computer, which can help solve a lot of issues.
Why won't my laptop's battery hold a charge?
If your laptop's battery won't hold a charge, has low autonomy, or the charging cable isn't working, you may be able to fix it yourself by trying some of these solutions from our in-house tech experts. You may come across charging issues (slow charge