Help

All articles

iPhone, iPad

Why is my device locked?

If your device is locked, there might be a few causes — and solutions. Apple uses a helpful feature called an activation lock to ensure no one else can use your device if it’s been lost or stolen. If you previously declared your device lost or if you

I need help connecting my iPhone to my carrier

SIM cards give you access to your carrier's mobile data network so you can make calls, send messages, and access the Internet.If you're having issues with the SIM card, oftentimes the troubleshooting is simple. If it's been a long time since you rece

I see “Invalid SIM” or “No SIM” on my iPhone/iPad

If you get an alert that says “Invalid SIM” or “No SIM”, follow these steps:. Step 1. Make sure your SIM card is activated and functional. Test it on another phone if possible. Step 2. Check if your iPhone or iPad is up-to-date with the latest versio

How do I force restart my iPhone/iPad?

If your iPhone or iPad isn’t responding and you can’t turn it off and on, try forcing it to restart. Note that this will not delete any data.

How do I change the keyboard on my iPhone/iPad?

Is your device’s keyboard in the wrong language? Or it’s showing up in AZERTY instead of QWERTY? We’ve got you covered. Here’s what to do. Step 1. Go to “Settings”.Step 2. Select “General”.Step 3. Select “Keyboard”.Step 4. Select “Keyboards”.Step 5.